Refund policy

Returns

We have a 30-day return policy for eligible non-custom products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must generally be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at chris@bluffandember.com. Contact us before sending a return. If your return is approved, we’ll provide the correct return address and return instructions. Some products are fulfilled directly by supplier partners, so the return address can vary by product. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll provide return instructions and, when applicable, a return shipping label. Any return shipping cost that applies will be communicated before the return is sent.

You can always contact us with return questions at chris@bluffandember.com.

Damages and issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect. Include your order information and photos when applicable so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom, personalized, made-to-order, or special-order products are generally not returnable after the applicable proof or order details have been approved and production has begun, except when an item arrives damaged, defective, or materially different from the approved order.

Certain product categories may also have return restrictions for health, safety, perishability, or other product-specific reasons. Any applicable product-specific restriction will be communicated where appropriate. Please contact us if you have questions about a specific item.

Gift cards and items specifically identified as final sale are not eligible for return.

Exchanges

For eligible products, the fastest way to get a different item is generally to complete the approved return and place a separate order for the replacement item. Contact us first so we can confirm the correct process for your product.

Refunds

We’ll notify you after the return has been received and reviewed and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed after we confirm that your refund was issued, contact us at chris@bluffandember.com.