Good questions. Straightforward answers.
Start with what you know. We’ll help confirm the details for your custom hats, apparel, decals, print, signs, banners or a coordinated business-branding package.
Do I need to know exactly what product to order?
No. Tell us what you are trying to brand—truck or trailer, crew, jobsite, storefront/event or the whole business. We can recommend the pieces and production method that fit the job.
Do I need finished artwork?
No. Send your logo, a reference image or the wording you have in mind. Tell us when you need design help so we can confirm the scope and any design or setup charge before you approve an order.
Who actually makes and ships my order?
Bluff & Ember coordinates the order and stays your point of contact. Depending on the product, quantity and production method, work may be produced directly by Bluff & Ember or by a vetted trade production partner. Some products can ship directly from a production partner to you.
Can I order several product types together?
Yes. Multiple product types can go in one request. That is exactly what our branding packages are for—we can coordinate the artwork across signs, apparel, decals, cards, banners and other pieces so the brand stays consistent.
What is the minimum order?
Minimum quantities depend on the item and production method. Send the quantity you need; we’ll confirm the available options.
How do quotes and payments work?
A quote request does not charge you or authorize production. We confirm the product, artwork, quantity, pricing, applicable tax, shipping and payment requirements for your specific order. Production follows the required approval and payment.
Can you meet my deadline?
Include the date you need the order in hand and your shipping ZIP. We’ll confirm product availability and expected production and delivery timing. A requested date is not a guaranteed delivery date.
Is shipping included?
Your quote identifies the shipping arrangements and applicable charges. Delivery availability and timing depend on the item and destination. Different items may ship separately when more than one production partner is involved.
Do decals include installation?
No. Decals and lettering are quoted as products. Send width and height measurements plus a clear photo of the intended surface so we can discuss material and placement before approval.
How do I reorder?
Include your previous order number or a photo, the new quantity and any changes in the quote form. We’ll check the artwork, availability, current pricing and timing before confirming the repeat order.
What about a damaged item or cancellation?
Contact us promptly with your order details. For damage or a product issue, include clear photos and keep the packaging while we review it. See the Order, Refund & Cancellation Policy and Shipping & Production Policy for the applicable terms.